Return Policy

You may return any item you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping. We would prefer that you come visit us again as a happy customer, knowing that if your not satisfied with whatever you purchase from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so.  Returns may be subject to restocking fee. 

Back Order Policy

Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

Shipping Policy

Most Items will ship within 3 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

UPS Standard ground shipping or Dock-to-Dock shipping on your orders, within the Continental US.  For residential liftgate deliveries and for white glove deliveries there will be additional fees. See below for shipping method.
 

Processing Time

Your order will be processed when we receive payment confirmation. Credit card payments usually process within 24 hours. This timeframe will increase if we are unable to obtain an approval code from your card issuer or we need additional information.

Total Delivery Time

Once we receive payment confirmation, it will take between 1-3 business days for our warehouse to process your order and transport it to the carrier.

Standard delivery will take between 3-15 business days to arrive. For our customers that need their merchandise quicker we offer expedited shipping options. Expedited shipping requests for same day processing may have varying cut off times depending on where the merchandise is warehoused.

We ship backordered items as soon as they are available. Your order may be split into multiple shipments, which will allow us to fill your order as quickly as possible.

Shipping Methods

UPS or FEDEX usually ship items that weigh less than 100 lbs., unless otherwise specified. Items that weigh over 100 lbs, or those that require special handling, are shipped via truck.

Freight Shipping Options

• Dock to Dock:
  LTL carrier will deliver to a business with a dock that has appropriate dock plates.  Customer is responsible for moving product to desired location, unpacking, and removal of pallet and packaging material.  

• Lift Gate:
  LTL carrier will deliver from one destination to another.  A liftgate is used to remove the product from the truck and place it on the ground. Customer is responsible for moving product to desired location, unpacking, and removal of pallet and packaging material. 

• Truck to Ground with Inside Placement:
  LTL carrier will deliver and unload to curbside by liftgate or man lift and deliver to inside location just over the threshold.  Carrier will NOT deliver to a room of choice, go upstairs, unpack, or remove pallet and packaging material.

• Full Service White Glove (Available for Safes):
  Full service LTL carrier will unload product by liftgate, move safe inside to a designated room, and unpack.  Service may include up to two (2) flights of stairs with up to ten (10) steps per flight.  The carrier will NOT remove doors, railings, furniture, or make any movements which could cause damage to the product or property.  

The transportation company may assess additional charges for services that extend beyond delivery of the equipment to the destination. For example, an additional charge for a residential delivery, inside delivery, or a limited access delivery may be charged by the freight company.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

Pricing Policy

Prices are subject to change without notice.  All pricing is in U.S. dollars.  Prices exclude shipping & handling charges and any applicable taxes, unless otherwise stated.